How to Change the Email Address Linked to Your HashWhale Account

This guide explains how to update or change the email address associated with your HashWhale account through the official website.

Step 1: Start the Email Change Process

1. Log in to your HashWhale account.

2. Go to Account Management → Account Security.

3. Locate the Email Verification section and click “Change” to proceed.

Step 2: Enter Your New Email Address

1. Enter your new email address in the field provided.

2. Click “Confirm” to continue.

Step 3: Complete Verification

1. The system will send verification codes to both your old email and new email.

2. Enter both verification codes (and your Google Authenticator code, if applicable).

3. Click “Confirm” to complete the email update process.

Note: After changing your email address, the withdrawal function will be temporarily suspended for 24 hours as a security measure.
The restriction will be lifted automatically after the time period expires.

Frequently Asked Questions (FAQ)

1. Can I use the same email address for multiple HashWhale accounts?
No. Each email address can only be linked to one HashWhale account.

2. What should I do if I didn’t receive the verification code for my new email?
First, ensure that your new email address is entered correctly, and check your spam or junk folder.
If you still haven’t received it, click “Resend Code” to try again.

3. Can I change my email address without completing Two-Factor Authentication (2FA)?
No. You must complete all required 2FA verifications (such as Google Authenticator or SMS code) to successfully change your email address.